Agreement

DEFINITIONS

"Service" means any of the services provided directly by Ventoux Découvertes.

"We", "Us", "Our" or "The Company" means Ventoux Découvertes. "You", "Your" means a customer of Ventoux Découvertes.

RATES AND PRICES Rates and prices are published at ventoux-decouvertes.com. We may change the rates and prices at any time without notice. Any such change will take effect at the time of publishing unless otherwise indicated. You accept the rates and the Terms and Conditions. If We have quoted a fixed rate or price for a Service or Product, then it remains unchanged even after a general change of rates and prices. If We have quoted a periodic rate for a Service, for example a rate per hour or month, then a general change of rates will affect future Services after You have been given a notice of no less than one month, during which You can cancel the Services without notice.

PAYMENT Payment is due after transport services for which particular conditions apply. If We receive payment more than 20 days after You received the invoice, then a late payment interest at 15% per annum is automatically due. We also reserve the right to charge You a fee of 10 euros plus VAT for each reminder We send to remind You about a late payment up to a maximum of one reminder per two weeks. We may request full or part payment in advance as a condition for accepting a commission. If You pay by money transfer, then You must pay all transfer fees, and We reserve the right to invoice You for all such fees incurred and debited Our accounts. If You pay Us by cheque and charges for cashing in Your cheque are debited Our accounts, then We reserve the right to invoice You for all such charges.

CONFIDENTIALITY We will not divulge to any third party any information or documents passed to Us by You in the course of a commission, except in any such case where We are legally obliged to do so.

LIMITATION OF LIABILITY We will not be liable for any error, delay, damage, whether direct or consequential, that is caused directly or indirectly by industrial action, strike, riot, blockade, weather conditions, unusual driving conditions, terrorism, vandalism, crime, war, act of Government, force majeure, act of God or any other cause beyond Our control. We are not responsible for loss, damage, destruction or theft of Your baggage and other personal belongings, unless the cause of loss, damage or destruction is a traffic accident for which We are legally responsible. Neither are We responsible for any loss, damage, destruction, personal injury or death or any other direct or indirect consequences of traffic accidents for which a third party is held responsible.

JURISDICTION This agreement shall be governed by and construed in accordance with the laws of the French Republic and You submit to the jurisdiction of the French courts.

REFUNDS AND CUSTOMER CLAIMS These terms and conditions do not affect Your statutory rights. Particular Terms and Conditions for Transport HEALTH AND SAFETY ALL PASSENGERS must wear SEAT BELTS during the journey, regardless of their age. A passenger who is wearing a seat belt is not only a danger to himself but also to the other passengers and the driver.

SMOKING is strictly FORBIDDEN in the vehicle.

The passengers must follow the driver’s safety instructions, for example regarding placement of baggage so that it does not constitute a hazard.

The driver is entitled to refuse or terminate transport immediately if any passenger fails to respect these health and safety conditions after being reminded to do so, in which case no refund will be provided.

CHANGE, TRANSFER, CANCELLATION & NO SHOW

All bookings are transferable to another client if the characteristics of the itinerary do not change. We may at our discretion allow a larger number of passengers if no increase is due to subcontractors and no further vehicles are required. You must inform Us without delay if you transfer the booking, providing us updated information of client name, e-mail, address and phone numbers. You and the new client must verify that you receive our confirmation, as the new client could be refused transport if We are not aware of the transfer. We decline all responsibility if You do not follow these instructions.

If You do not present Yourself at the agreed pick-up point at the time agreed, then We will make all reasonable effort to contact and find You. If it comes to your knowledge that Your arrival or departure will be delayed more than 30 minutes, then You must inform Us as soon as possible, whether you become aware of this before or during the trip. If within 60 minutes of the agreed time You have not presented Yourself, then a no show condition has occurred, and We will return home, unless You have contacted us and a new agreement has been made. If You are more than 30 minutes late, We reserve the right to invoice the waiting time according to the published rates. The full price is due in case of a no-show.

REFUNDS

When considering refunds, the reference is the date and time for the scheduled departure concerned. If multiple departures are concerned, each one is considered separately. If You cancel by e-mail, the time of cancellation is considered to be the timestamp of the e-mail. If You cancel by telephone, the time of cancellation is considered to be the time We receive the call or the timestamp of Your voicemail. If You cancel by fax, the time of cancellation is considered to be the timestamp of the fax. If You cancel by letter (which is discouraged), the time of cancellation is considered to be the time We receive the letter. We will acknowledge Your cancellation by e-mail as soon as possible. Please verify that You do receive our acknowledgement of cancellation. The duration between the time of scheduled departure and time of cancellation is measured with a precision of one hour. Cancellation latest 90 days before scheduled departure : 90% refund, although the sum retained by Us cannot be less than 20 euros. Cancellation later than 90 days but latest 60 days before scheduled departure : 85% refund, although the sum retained by Us cannot be less than 25 euros. Cancellation later than 60 days but latest 30 days before scheduled departure : 75% refund, although the sum retained by Us cannot be less than 30 euros. Cancellation later than 30 days but latest 15 days before scheduled departure : 55% refund, although the sum retained by Us cannot be less than 35 euros. Cancellation later than 15 days but latest 7 days before scheduled departure : 30% refund, although the sum retained by Us cannot be less than 40 euros. Cancellation later than 7 days before scheduled departure : No refund. You must at any time have prepaid enough to cover the non-refundable amounts. If not, the booking will be considered cancelled, and no refund is possible.

We may not cancel the booking except in case of force majeure, dangerous driving conditions and events outside of Our control, in which Case you will be entitled to a full refund of any advance paid.

DAMAGE AND SOILING You will be held responsible for any damage to or soiling of the vehicle beyond normal wear and tear if caused by any passenger. The actual cost of repair and cleaning, rent of a similar replacement vehicle during repair, and a fee of 50 euros plus VAT for soiling or 100 euros plus VAT for damages must be paid by You within 7 days of presentation of invoice.

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